"Have you ever had the feeling that you're just not getting through to the person you're talking with, or coming across the way you intend to? You're not alone. Our usual approach is to just talk louder, to try harder to get our message through. This is almost always the wrong approach. Why? Because other people almost never see us the way we see ourselves. Fortunately, these distortions in perception are systematic, understandable, and surmountable. Heidi Grant Halvorson, bestselling author of Nine Things Successful People Do Differently and Focus, now shows you how to communicate effectively-despite these unintentional (yet widespread) distortions of perception. By better understanding how communication and perception really work, you'll learn to send the right signals at the right time, no matter who you're communicating with"--