Why the quick fix? -- Confess: the magic of mistakes and the mea culpa -- Think hard: reculer pour mieux sauter -- Think holistic: joining the dots -- Think long: tackling tomorrow today -- Think small: devil in the detail -- Prepare: ready for anything -- Collaborate: two heads are better than one -- Crowdsource: the wisdom of the masses -- Galvanize: the need to lead -- Devolve: self-help in a good way -- Feel: twiddling the emotional thermostat -- Play: solving problems one game at a time -- Evolve: are we there yet?