Acknowledgments -- Introduction to the tenth edition -- You and your perfect right -- Assertiveness and you -- How assertive are you now? -- Keep track of your growth -- Discovering assertiveness -- Whose perfect right? -- What it means to be assertive -- "Can you give me an example?" -- Becoming assertive -- Set goals for yourself -- It's not what you say, it's how you say it! -- Assertive messages?twenty-first-century style -- Thinking assertively -- There's nothing to be afraid of -- It's a skill you can learn -- Take it one step at a time -- Building assertive relationships -- Assertiveness builds equal relationships -- All in the family : assertiveness for parents, children, and seniors -- Assertiveness, intimacy, and sexuality -- Applying your assertiveness -- Anger 101: it's not a four-letter word -- Anger 102: what you can do about it -- Must we put up with put-downs? -- Assertiveness works at work too -- Dealing with difficult people -- Living an assertive life -- Deciding when to be assertive? or not -- When assertiveness doesn?t work -- Helping others deal with the new assertive you -- Beyond assertiveness -- Appendix: assertiveness practice situations -- Online resources -- References and further reading -- Index.