Difficult conversations : craft a clear message, manage emotions, focus on a solution
Material type: BookSeries: 20 minute manager series.Publisher: Boston, Mass. : Harvard Business Review Press, 2016Description: ix, 110 p. ; 18 cm.ISBN: 9781633690783 (alk. paper).Subject(s): Business communication | Interpersonal communicationDDC classification: 658.45Item type | Current location | Call number | Status | Notes | Date due | Barcode |
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Books | Lê Quý Đôn | 658.45 Dif (Browse shelf) | Available | Sách tặng | 68585 | |
Books | Quang Trung | 658.45 Dif (Browse shelf) | Available | 73130 |
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658.45 DE-A Behavior in organizations: understanding and Managing the Human side of work/ | 658.45 DE-S Successful employee communications : | 658.45 DI-B Communicating across cultures / | 658.45 Dif Difficult conversations : | 658.45 DO-V Giao tiếp trong kinh doanh và cuộc sống / | 658.45 DO-V Giao tiếp trong kinh doanh và cuộc sống / | 658.45 DO-V Giao tiếp trong kinh doanh và cuộc sống / |
Includes index.
Sách do Quỹ châu Á (The Asia Foundation) tài trợ
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
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