Includes index.

Listening is worth the effort -- What kind of listener are you? -- Respect your conversation partner -- How to keep quiet most of the time -- Challenge all assumptions -- Keeping your focus -- Introduction to section two -- Sorting the chaos -- What is the mandate? -- What is the plan? -- What is the team? -- How will we get it done? -- Is it getting personal? -- Introduction to section three -- Reaping the benefits -- Connecting better and listening to better judgment -- Changing your organization through listening -- Conclusion -- What to do on monday morning.