Measure what matters to customers : using key predictive indicators / Ronald J. Baker.
By: Baker, Ronald J. (Ronald Joseph).
Material type: BookPublisher: Hoboken, N.J. : Wiley, c2006Description: xxii, 186 p. : ill. ; 24 cm.ISBN: 0471752940 (cloth); 9780471752943 (cloth).Subject(s): Intellectual capital | Knowledge management | Success in businessDDC classification: 658.4Item type | Current location | Call number | Status | Date due | Barcode |
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Books | Quang Trung | 658.4 BA-R (Browse shelf) | Available | 20100 | |
Books | Quang Trung | 658.4 BA-R (Browse shelf) | Available | 20368 |
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