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9=10 : 9 yếu tố quyết định điểm 10 trong kinh doanh = Discovering the soul of service: The nine drivers of sustainable business success / Leonard L. Berry ; Ánh Nguyệt dịch .

By: Berry, Leonard L, 1942-.
Contributor(s): Ánh Nguyệt [dịch.].
Material type: materialTypeLabelBookPublisher: Hà Nội : Lao động Xã hội/Alphabooks, 2013Description: 419 tr. : minh họa ; 21 cm.ISBN: 9786046505204.Subject(s): Customer services -- Management | Customer services -- Management -- Case studies | Service industries | Phục vụ khách hàng -- Kinh doanhDDC classification: 658.812 Online resources: Contributor biographical information | Sample text | Publisher description | Table of contents only
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