Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
By: Lucas, Robert W.
Material type:
BookPublisher: Boston : McGraw-Hill, c2005Edition: 3rd ed.Description: xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.ISBN: 0072938056 (pbk. : alk. paper).Subject(s): Customer servicesDDC classification: 658.812 Online resources: Publisher description | Contributor biographical information | Table of contents
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Quang Trung | 658.812 LU-R (Browse shelf) | Available | 27911 | |
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Quang Trung | 658.812 LU-R (Browse shelf) | Available | 27912 |
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| 658.812 KO-P Tiếp thị mở đường tăng trưởng : | 658.812 KY-M Lấy khách hàng làm trung tâm : | 658.812 LU-R Customer service : | 658.812 LU-R Customer service : | 658.812 LU-R Customer Service : | 658.812 LU-T Quản trị quan hệ khách hàng : | 658.812 MO-B Trải nghiệm khách hàng : |
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