Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
By: Frei, Frances
.
Contributor(s): Morriss, Anne.
Material type: 
BookPublisher: Boston, Mass. : Harvard Business Review Press, 2012Description: x, 247 p. : ill.; 24 cm.ISBN: 9781422133316 (alk. paper).Subject(s): Customer relations | Customer services | Service industries -- ManagementDDC classification: 658.812
Contents:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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Sách do Quỹ châu Á (Asia Foundation) tài trợ
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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