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Managing front office operations / Michael L. Kasavana

By: Kasavana, Michael L.
Material type: materialTypeLabelBookPublisher: Michigan : American Hotel & Lodgin Educational Institute, 2017Edition: 10th edition.Description: xv, 588 p. : ill. ; 23 cm.ISBN: 9780866125505.Subject(s): Hotel managementDDC classification: 647.940 68
Contents:
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
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Item type Current location Call number Status Date due Barcode Item holds
Books Books Quang Trung
647.940 68 KA-M (Browse shelf) Available 71970
Total holds: 0

Includes index.

The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.

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