Managing front office operations / Michael L. Kasavana
By: Kasavana, Michael L.
Material type: BookPublisher: Michigan : American Hotel & Lodgin Educational Institute, 2017Edition: 10th edition.Description: xv, 588 p. : ill. ; 23 cm.ISBN: 9780866125505.Subject(s): Hotel managementDDC classification: 647.940 68Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Quang Trung | 647.940 68 KA-M (Browse shelf) | Available | 71970 |
Browsing Quang Trung Shelves Close shelf browser
647.940 285 SE-P Computers in hotels : | 647.940 285 SE-P Computers in hotels : | 647.940 68 HA-D Hotel operations management / | 647.940 68 KA-M Managing front office operations / | 647.940 68 SO-D Quản trị kinh doanh khu nghỉ dưỡng (Resort) : | 647.940 68 SO-D Quản trị kinh doanh khu nghỉ dưỡng (Resort) : | 647.940 68 SO-D Quản trị kinh doanh khu nghỉ dưỡng (Resort) : |
Includes index.
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
There are no comments for this item.