Managing front office operations / Michael L. Kasavana
By: Kasavana, Michael L.Material type: BookPublisher: Michigan : American Hotel & Lodgin Educational Institute, 2017Edition: 10th edition.Description: xv, 588 p. : ill. ; 23 cm.ISBN: 9780866125505.Subject(s): Hotel managementDDC classification: 647.940 68
|Item type||Current location||Call number||Status||Date due||Barcode||Item holds|
|Books||Quang Trung||647.940 68 KA-M (Browse shelf)||Available||71970|
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|647.940 285 SE-P Computers in hotels :||647.940 285 SE-P Computers in hotels :||647.940 68 HA-D Hotel operations management /||647.940 68 KA-M Managing front office operations /||647.940 68 SO-D Quản trị kinh doanh khu nghỉ dưỡng (Resort) :||647.940 68 SO-D Quản trị kinh doanh khu nghỉ dưỡng (Resort) :||647.940 68 SO-D Quản trị kinh doanh khu nghỉ dưỡng (Resort) :|
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.