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Trải nghiệm khách hàng trong thời đại số = Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann ; Đỗ Hoàng Lan dịch.

By: Goodman, John A.
Contributor(s): Đỗ, Hoàng Lan [dịch].
Material type: materialTypeLabelBookPublisher: Hà Nội : Công Thương/1980 Books, 2019Description: 491 tr. : minh họa ; 21 cm.ISBN: 9786049314605.Subject(s): Customer services | Customer relations -- Management | Quan hệ khách hàng -- Quản lý | Dịch vụ khách hàng -- Quản lýDDC classification: 658.812
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Item type Current location Call number Status Date due Barcode Item holds
Books Books Lê Quý Đôn
658.812 GO-J (Browse shelf) Available 71179
Books Books Quang Trung
658.812 GO-J (Browse shelf) Available 72630
Books Books Quang Trung
658.812 GO-J (Browse shelf) Available 71180
Books Books Quang Trung
658.812 GO-J (Browse shelf) Available 71181
Books Books Thành Thái
658.812 GO-J (Browse shelf) Available 72631
Total holds: 0

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