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Dealing with difficult people / Harvard Business Review

Contributor(s): Harvard Business Review.
Material type: materialTypeLabelBookSeries: HBR emotional intelligence series.Publisher: Boston, Mass. : Harvard Business Review Press, 2018Description: viii, 141 p. ; 18 cm.ISBN: 9781633696082.Other title: Emotional Intelligence Dealing with difficult people.Subject(s): Conflict management | Problem employees | Emotional intelligence | Problem solving | Work -- Psychological aspectsDDC classification: 658.304 5
Contents:
To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries.
Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
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Item type Current location Call number Status Notes Date due Barcode Item holds
Books Books Lê Quý Đôn
658.304 5 HBR (Browse shelf) Available 72978
Books Books Lê Quý Đôn
658.304 5 HBR (Browse shelf) Available 68441
Books Books Quang Trung
658.304 5 HBR (Browse shelf) Available Sách Quỹ Châu Á tặng 77136
Books Books Quang Trung
658.304 5 HBR (Browse shelf) Available 72979
Books Books Quang Trung
658.304 5 HBR (Browse shelf) Available 68442
Books Books Quang Trung
658.304 5 HBR (Browse shelf) Available 68443
Total holds: 0

Sách do Quỹ châu Á (The Asia Foundation) tài trợ

To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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