Customer relationship management / Ed Peelen and Rob Beltman.
By: Peelen, Ed
.
Contributor(s): Beltman, Rob.
Material type: 
BookPublisher: Harlow : Pearson Education Limited, 2013Edition: Second edition.Description: xix, 413 p. : ill. ; 25 cm.ISBN: 9780273774952 .Subject(s): Customer relations -- ManagementDDC classification: 658.812
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| 658.812 MO-B Trải nghiệm khách hàng : | 658.812 NG-D Quản lý quan hệ khách hàng = | 658.812 NG-D Quản lý quan hệ khách hàng = | 658.812 PE-E Customer relationship management / | 658.812 PH-M Những cấm kị khi giao tiếp với khách hàng / | 658.812 Qua Quản trị dịch vụ : | 658.812 Qua Quản trị dịch vụ : |
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