Handbook of hospitality human resources management / Dana V. Tesone edited
By: Tesone, Dana V.Material type: BookSeries: Publisher: Burlington : B-H Elsevier, 2008Description: xxvii, 522 p. : ill. ; 23 cm.ISBN: 9780080914350.Subject(s): Hospitality industry -- Personnel management -- Handbooks, manuals, etc | Personnel management -- Handbooks, manuals, etcDDC classification: 647.940 683 Online resources: Click here to access online
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|647.940 68 WA-J Introduction to hospitality /||647.940 68 WO-R Leadership and management in the hospitality industry /||647.940 683 MI-J Supervision in the hospitality industry :||647.940 683 TE-D Handbook of hospitality human resources management /||647.94068 BA-J Hotel front office management /||647.94068 BA-J Hotel front office management /||647.94068 BA-J Hotel front office management /|
Cover -- Title -- Copyright -- Contents -- About the authors -- Preface -- Part One Acquiring human resources -- CHAPTER 1 HR in the hospitality industry: strategic frameworks and priorities -- CHAPTER 2 Job analysis: the basis for all things H.R. -- CHAPTER 3 Get it right the first time: using job competencies for positive hiring outcomes in the hospitality industry -- Part Two Retaining human resources -- CHAPTER 4 Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return.
CHAPTER 5 Ethical principles and practices in human resources management -- CHAPTER 6 Human resources management and a service culture -- CHAPTER 7 Employee relations: a problem-solving approach -- CHAPTER 8 Human resource management's role in ethics within the hospitality industry -- CHAPTER 9 Organisational communication in the hospitality industry: critical issues -- CHAPTER 10 Employee turnover: calculation of turnover rates and costs -- CHAPTER 11 The role of conflict management in human resource development in the hospitality industry.
CHAPTER 12 Work-family conflict and facilitation: implications for hospitality researchers -- CHAPTER 13 The optimal hospitality leader: creating a thriving, self-motivating leadership-followership organizational network -- CHAPTER 14 The path of least resistance? Choice and constraint in HRM strategy in the UK hotel sector -- Part Three Developing human resources -- CHAPTER 15 Employee orientation and mentoring programs -- CHAPTER 16 Human capital development: a return on investment perspective -- CHAPTER 17 Contributing to employee development through training and education.
CHAPTER 18 An HR practitioner's view: four actions that HR executives can take to get their services used -- Part Four Critical human resource issues -- CHAPTER 19 Employee management and innovation -- CHAPTER 20 Development of a sustainable tourism hospitality human resources management module: a template for teaching sustainability across the curriculum -- CHAPTER 21 Strategic human resources management issues in hospitality and tourism organizations -- Index.
Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.