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Dịch vụ sửng sốt, khách hàng sững sờ = Delivering knock your socks off service / Ron Zemke, Kristin Anderson ; Lê Đình Chi biên dịch.

By: Zemke, Ron.
Contributor(s): Anderson, Kristin | Lê, Đình Chi [biên dịch].
Material type: materialTypeLabelBookPublisher: Hà Nội : Lao động Xã hội, 2011Description: 328 tr. ; 21 cm.Subject(s): Dịch vụ khách hàngDDC classification: 658.812
List(s) this item appears in: Danh mục sách Ngành Khách sạn | QUẢN TRỊ KHÁCH SẠN
Tags from this library: No tags from this library for this title.
Item type Current location Call number Status Date due Barcode Item holds
Books Books Lê Quý Đôn
658.812 ZE-R (Browse shelf) Available 20882
Books Books Lê Quý Đôn
658.812 ZE-R (Browse shelf) Available 20883
Books Books Quang Trung
658.812 ZE-R (Browse shelf) Available 20880
Books Books Quang Trung
658.812 ZE-R (Browse shelf) Available 21405
Books Books Quang Trung
658.812 ZE-R (Browse shelf) Available 20884
Books Books Quang Trung
658.812 ZE-R (Browse shelf) Lost 21407
Books Books Quang Trung
658.812 ZE-R (Browse shelf) Available 21408
Books Books Thành Thái
658.812 ZE-R (Browse shelf) Available 20881
Books Books Thành Thái
658.812 ZE-R (Browse shelf) Available 21406
Total holds: 0

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