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Nâng tầm dịch vụ : một con đường đã được chứng minh làm hài lòng khách hàng, đồng nghiệp và mọi người bạn tiếp xúc = Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman ; Trần Lê dịch.

By: Kaufman, Ron.
Contributor(s): Trần, Lê [dịch].
Material type: materialTypeLabelBookPublisher: Thành phố Hồ Chí Minh : Trẻ, 2015Description: 431 tr. : minh họa ; 21 cm.ISBN: 9786041072299.Other title: True stories of winners and losers in the quest for superior service.Subject(s): Customer relations | Customer services | Interpersonal relations | Consumer satisfaction | Nâng tàm dịch vụ | Quan hệ khách hàngDDC classification: 658.812
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Item type Current location Call number Status Date due Barcode Item holds
Books Books P905 - NVT
658.812 KA-R (Browse shelf) Available 50445
Books Books Quang Trung
658.812 KA-R (Browse shelf) Available 50444
Books Books Quang Trung
658.812 KA-R (Browse shelf) Lost 52565
Books Books Quang Trung
658.812 KA-R (Browse shelf) Available 52564
Books Books Quang Trung
658.812 KA-R (Browse shelf) Available 50443
Books Books Quang Trung
658.812 KA-R (Browse shelf) Available 51095
Books Books Thành Thái
658.812 KA-R (Browse shelf) Available 51096
Total holds: 0

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