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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

By: Ford, Robert C.
Contributor(s): Sturman, Michael C | Heaton, Cherrill P.
Material type: materialTypeLabelBookPublisher: Clifton Park, NY : Cengage Learning - Delmar, 2011Edition: 1st Ed.Description: 516 p. : ill. ; 25 cm.ISBN: 9781111307738.Subject(s): Hospitality idustry -- ManagementDDC classification: 647.95
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Item type Current location Call number Status Date due Barcode Item holds
Books Books Quang Trung
647.95 FO-R (Browse shelf) Available 26323
Books Books Quang Trung
647.95 FO-R (Browse shelf) Available 26648
Total holds: 0

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