Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
By: Ford, Robert C.
Contributor(s): Sturman, Michael C | Heaton, Cherrill P.
Material type:
BookPublisher: Clifton Park, NY : Cengage Learning - Delmar, 2011Edition: 1st Ed.Description: 516 p. : ill. ; 25 cm.ISBN: 9781111307738.Subject(s): Hospitality idustry -- ManagementDDC classification: 647.95
| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
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Quang Trung | 647.95 FO-R (Browse shelf) | Available | 26323 | ||
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Quang Trung | 647.95 FO-R (Browse shelf) | Available | 26648 |
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